1 Child and Extra Bed Policy
•        One extra bed is permitted in a room
•        There is no additional cost applied for children aged from 0 to 3 years when using the existing bed in the room. 
•        Additional cost of 25$ (includes breakfast and extra bed) for one will be applied for children aged from 4 to 12 years old. When using

•        the existing bed inside, 9$ will be charge for breakfast.
•         Children aged over 12 years old and Adults will be charged 50 USD. This rate includes an extra bed and breakfast buffet for one.
•        Extra bed is upon request and needs to be informed when making the reservation.

2.        Smoking Policy
•        Smoking is strictly prohibited inside the HOTEL except in designated outdoor areas.
•        Any violation of the HOTEL’s “NO SMOKING” policy has a 50 USD surcharge and one additional night room charge will be applied.
•        Rooms with a smoking area on the balcony can be arranged upon special request.

3.        Pets Policy
•        Pets are not allowed in the HOTEL premises (indoor and outdoor)

4.        Furniture Policy
•        Existing furniture in sleeping rooms cannot be removed as fixtures and furnishings are attached or built into the room.

5.        Lost and Found Policy
•        Landmark Mekong Riverside Hotel has no liability for any lost, damaged, or stolen personal items. 
•        The HOTEL may ship items back to guests upon request at the owner’s expense. Any items in the Lost & Found, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

6.        General Policy
•        Landmark Mekong Riverside Hotel has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the HOTEL or may remove a person who: 
o        While in the HOTEL premises acts in an obviously intoxicated or disorderly manner which may destroys hotel property, threatens guests or cause a public disturbance
o        Refuses or is unable to pay for the accommodations or services. A person who negligently or intentionally causes hotel damage or any furniture or furnishings within the property, shall be liable for damages sustained by the hotel staff, including the HOTEL's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

7.        Booking Policy
•        The HOTEL reserves the right to change the payment term according to the room reservation situation. To guarantee a booking, the Hotel may require a room deposit and without deposit the rooms may be released without notification.
•        Kindly forward the rooming list at least seven (7) days before guest arrival. (for group bookings)

8.        Cancellation and Revision Policy
•        In order to cancel or revise a reservation, a notification must be sent to Landmark Mekong Riverside Hotel. Unless otherwise notified separately by the HOTEL or stated on your confirmation email, bookings may be cancelled or postponed without penalty up to 2 week prior to arrival DATE Cancellations or revisions received after these cut-off periods may result additional fee of one night’s room charge.
•        No show on the day of arrival date will be charged for full amount inclusive of local Government taxes and service charges. 
•        “Booking and Cancel by phone call” activation, a valid cancellation or revision is considered when received in writing including mail, e-mail or fax. Acceptance information provided by the HOTEL is a confirmation of your cancellation.

9.        Booking and Cancel by Phone Call
•        To activate Booking and Cancellation by phone call, the CLIENT should submit available phone number/contact person/other information list (appendix I) to the HOTEL in advance. 
•        The HOTEL will not take any responsibility and is not liable for any loss caused through wrong reservation made by phone call. To secure your reservation, please check confirmation information sent to your available e-mail, fax or messenger account to send confirmation.

10.        Guarantee Reservation 
•        The 50% of room deposit should be paid to guarantee the reservation and the rest amount must be settled as mentioned in the Payment term (article No.18).

11.        Check-in and Check-out policy
•        Landmark Mekong Riverside Hotel’s guaranteed check-in time at 2PM and check-out time at 12PM.
•        Early check in is allowed at no charge subject to room availability or the HOTEL may keep the guest’s luggage at the Reception Storage area at no additional cost until the guest room is ready.
•        Late check-out are available upon request and subject to room availability or occupancy level. Please check with the HOTEL's Front Desk or Reservation at least 24 hours prior to your departure for the late checkout availability. A half-day room charge may be incurred for late check-out between 12pm to 9pm and a full day room charge may be incurred for late check-out after 9pm.

12.        Incidental Deposit Policy
•        Upon check in, the HOTEL will also require a cash deposit or credit card authorization of 100USD per room to guarantee all the possible incidentals (room service, phone calls, mini-bar items etc.) of the guests. In the event that guests did not consume anything during their stay, the cash deposit will be refunded to the guest and pre-authorization will be cancelled upon check-out.
•        If the CLIENT would like to waive deposit and guarantee all the possible incidentals, Letter of Guarantee (appendix II) should be submitted by the CLIENT at least 7 days prior to the guest check in and approved by the HOTEL.

13.        Early Departure Policy
•        In any case that the guests must checkout earlier than the agreed departure date, the Reception or Reservation must be informed beforehand. 
•        All departures prior to date agreed at time of check-in will be subject to a one night’s room and tax early departure charge.

14.        Failure to check-out and Accommodation Extension
•        Exceeding check-out times without notifying the front desk in advance may result extra charges, including, but not limited to, late check-out fees and/or an extra night's charges being applied to your bill.
•        Guests must inform hotel staff in advance should an extension or express check out is required
•        Without prior notice, the HOTEL reserves the right to change a guest’s room or refuse an accommodation extension, access the room to remove luggage and/or change a guest’s room depending on the hotel’s occupancy at the time

15.        Payment Term, Method and Bank Account Information
•        Without Credit authorization approval (appendix III) by the HOTEL, all payment should be settled before or on guest check-in by the below ways.
i.        Cash/Credit Card at the reception.
ii.        Bank transfer to the HOTEL’s account number mentioned below and payment order-receipt should be sent to the HOTEL by e-mail (scanned) or fax. 
iii.        Third Party/Pre-Credit Card Authorization by mail, e-mail or fax.
•        Should you require a PROFORMA INVOICE, please contact your designated sales person.
•        The payer is responsible for any transfer related fees upon payment.